1. Scope
These Terms and Conditions apply to orders placed through the online shop chess-shop.ch.
The seller is:
Helvetia Verlag/Publishing – Sole Proprietorship
Calandastrasse 66
7000 Chur, Switzerland
Email: info@chess-shop.ch
By placing an order, the customer accepts these Terms and Conditions.
2. Products and Conclusion of Contract
Products displayed in the online shop do not constitute a binding offer.
By submitting an order, the customer makes a binding offer to purchase the selected products. A purchase contract is concluded when we expressly accept the order or dispatch the goods.
If an ordered product is exceptionally unavailable, we will inform the customer and refund any payment already received for that product.
3.Prices and Value Added Tax
All prices are stated in Swiss francs (CHF). Helvetia Verlag/Publishing is not registered for Swiss VAT. Therefore, no Swiss VAT is shown separately.
International deliveries may be subject to additional import taxes, customs duties and clearance fees. These are payable by the recipient unless otherwise agreed during checkout.
4. Payment Methods
The following payment methods are available:
PayPal
Visa and Mastercard via PayPal; a PayPal account is not required where the corresponding guest payment option is offered
TWINT according to the payment instructions provided during checkout
Bank transfer (advance payment)
Available payment methods are displayed during checkout.
Orders paid by advance payment are generally dispatched after payment has been received.
5. Delivery and Shipping Costs
We deliver within Switzerland and Liechtenstein and to other countries offered as delivery destinations during checkout.
The following shipping rates apply to Switzerland and Liechtenstein:
Up to 2 kg: CHF 9
Over 2 kg and up to 10 kg: CHF 12
Orders of CHF 100 or more: free shipping
Shipping costs for other countries are calculated and displayed during checkout.
Orders are generally shipped via Swiss Post. Other suitable shipping methods may be used for smaller items.
In-stock products are generally dispatched within one to two working days. This is an estimate and not a guaranteed delivery deadline.
International deliveries may be subject to additional import duties, taxes or fees payable by the recipient, unless otherwise stated during checkout.
6. Collection in Chur
Personal collection is available by prior appointment.
Collection arrangements will be agreed upon with the customer.
7. Returns and Exchanges
We do not offer a general voluntary right to return or exchange goods that are free from defects.
Returns or exchanges of non-defective goods are possible only by prior agreement with chess-shop.ch.
Customers must contact us and obtain our approval before returning any goods. The conditions of an agreed return, including the return deadline, condition of the goods and return shipping costs, will be determined individually.
We are not obliged to accept goods returned without prior agreement.
Statutory rights relating to defective goods remain unaffected.
8. Defects and Complaints
We ask customers to inspect delivered goods upon receipt and report any visible defects as soon as possible to info@chess-shop.ch.
In the event of defective goods, the applicable statutory warranty provisions apply unless a valid alternative agreement has been made.
Please contact us before returning an item so that we can agree on the appropriate procedure.
9. Retention of Title
Goods remain our property until full payment has been received, to the extent permitted by law.
10. Data Protection
Information about how we process personal data is provided in our Privacy Policy on chess-shop.ch.
11. Applicable Law
Swiss law applies. Mandatory statutory provisions, particularly those protecting consumers, remain unaffected.
12. Amendments
We may amend these Terms and Conditions for future orders. Orders already concluded are generally governed by the version agreed upon when the contract was concluded.